FAQ

Q  :  What is the production flow
A  :  

     

Q  :  What is your feature?  
A  :  1: Green product, UV-resistant, weatherproof and colorfast.

     2: Excellent hand weaving Technique with fashion design.

     3: Perfect for casual dining and entertaining indoor or outside.

     4: High Quality with competitive price and timely delivery.

Q  :  What is your material?     
A  :  1.Frame:High quality aluminum frame with powder-coated
     2.Rattan:Durable and UV resistant PE rattan, optional color

     3.Cushion:100% polyester, water-resistant cushion and pillows

Q  :  What is your application?     
A  :  Garden, patio, restaurant, hotel, beach, resort. Both outdoor and Indoors.

Q  : How to get the price?     
A  :  ,to Register Accountyou will get the reply of price in 24hrs as long as you become our membership.

Q  :  How to get the latest catalogue?     

A  :  We will send you through your register email address in 24 hours after your request.

Q  :  What is the minimum order      
A  :  1*20GP container with no more than 3 different items

      1*40HQ container with no more than 5 different items

Q  :  Do you accept sample order?       
A  :  Sample order is acceptable. However you have to pay for the sample production cost and shipping cost.

Q  :  What is your payment term?       
A  :  All payments to be made in US dollars/EURO Dollar/Pound Sterling or a currency converter. We give the following options for payment :
     1. For samples, each items should be plus by 50%, and pay all before production; 

     2. For mass production order:

       a. Less than USD1700, 100% deposit paid before production

       b. More than USD1700, 30%deposit T/T paid before production, the balance paid before delivery.    

             

Q :  How long is your delivery time?       
A  : a. Busy time: Oct.-Jun.

      1*20 feet container:25-30 days

      1*40HQ container:30-40 days

    b. Slow time: Jul.-Sep.

      1*20 feet container:15-20 days

      1*40HQ container:20-30 days

Q  :  What is your packaging & shipping?       
A  : 

     Nearest sea port : NINGBO /SHANGHAI

 

     Nearest airport: SHANGHAI /HANGZHOU

 

 

Packaging

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Q  :  How long is warranty?       
A  : 3-5 years warranty start from you receive the furniture.

Q  :  How to do the maintenance       

A : 1.The product does not need special maintenance, Just lightly sweep the dust away with a broom anytime If it is smeared,you can wipe it clean with a 

    piece of wet cloth, and the dry it with a piece of dry cloth or better by blow drying.

    2.After using the product for a period, clean it with light salt brine.Do not use the strong acid or alkali chemicals. 

   3.Do not put it near the strong fire hazard to prevent the cane material from fading, drying, distorting, bending, cracking,

    loosening and falling apart. Do not hit the furniture or scratch its surface by hard or sharp objects. 

Q  :  How do you deal with complaints? e.g furniture broken during shipment, etc       
A  :  Send us proof of damaged / broken furniture during shipment via e-mail.We will replace the furniture in the following shipment.